General Manager, Product Experience and GTM Growth

Company: Kandji
Location: Miami
Posted on: October 24, 2024

Job Description:

About Kandji is the Apple Device Management and Security Platform. Kandji empowers companies to manage and secure Apple devices in the enterprise and at scale. By centrally securing and managing Mac, iPhone, iPad, and Apple TV devices, IT and InfoSec teams can save countless hours of manual, repetitive work with features like one-click compliance templates and more than 150 pre-built automations, apps, and workflows.Backed by world-class investors such as General Catalyst, Tiger Global, Greycroft, B Capital Group, Okta Ventures, the Spruce House Partnership, and First Round Capital, Kandji has raised over $200M in capital to date.Trusted by industry leaders, Kandji's rapidly growing customer base includes companies like Ramp, Notion, Netskope, Noom, Turo, Groupon, VoxMedia, and more.Recognized for its award-winning products, Kandji was recently named the #1 fastest-growing app in Okta's 2023 Businesses at Work Report and a G2 Best Software 2023 Award Winner for Fastest Growing Products.The OpportunityWe are hiring a General Manager, Product Experience and GTM Growth to drive our growth initiatives. In this role, you will own the creation of exceptional user experiences across all customer touchpoints at Kandji. Reporting directly to the CEO, you'll work horizontally across Product, Design, Analytics, and R&D teams to advocate for the customer and ensure a seamless, consistent experience.Your focus will include decreasing customer's time to value by streamlining customer onboarding, streamlining in-app billing, automating business workflows, and building/enhancing internal tools. Your passion for improving customer interactions will drive product and engineering success and customer satisfaction. This position requires onsite presence in our Coral Gables office 5 days a week (Monday - Friday).How you will make a difference day to day:

• Manage, inspire, and grow the founding team, including product, design, and engineering team members.
• Partner closely cross-functionally with finance and revenue leaders to influence and shape the GTM strategy.
• Foster a high-performing team within product and engineering, setting clear expectations and a culture of accountability.
• Shape and refine the product vision and strategy for customer experiences, ensuring alignment with the company's goals and focusing on key areas like onboarding, billing, and workflow automation.
• Dive deep into user research, analyzing customer feedback and market trends to identify areas for improving the end-to-end customer journey.
• Oversee the product development lifecycle for experience-focused initiatives, ensuring seamless execution and timely delivery of impactful improvements.
• Lead by example, inspiring cross-functional teams to adopt a customer-first mindset, ensuring that a deep understanding of user needs drives every decision and product enhancement.
• Collaborate with engineering, design, and operations teams to deliver cohesive, user-friendly solutions while leading efforts to automate manual processes, driving operational efficiencies that benefit customers and reduce CAC/time to value.
• Champion a clear product vision that aligns with the company's mission, galvanizing teams around shared goals and empowering them to contribute to an exceptional customer experience.
• Partners with Revenue and Finance leadership to define multi-currency payment and tax strategies.
• Regularly assess product performance and user feedback, identifying opportunities for ongoing innovation and enhancement.
• Make strategic prioritization decisions, balancing customer needs, market demands, and business objectives to deliver the most value.Minimum Qualifications
  • BS in Computer Science, Machine Learning, Data Science, or similar field.
  • 3+ years experience leading a Product and Engineering team.
  • 10+ years of combined experience in product management and engineering, with a strong focus on customer experience, UX/UI, or related areas.
  • Demonstrated experience growing the revenue of a sizable product-line or business.
  • Proven track record of leading cross-functional teams to deliver impactful product improvements.
  • Demonstrated ability to advocate for the customer and translate customer feedback into actionable product enhancements.
  • Strong understanding of product development processes, including experience working closely with engineering, design, sales, and marketing teams.
  • Ability to mentor and inspire teams, fostering a culture that prioritizes customer-centric innovation and continuous improvement.
  • Experience with automating business workflows and improving operational efficiency through product initiatives.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with stakeholders across the organization.
  • Analytical mindset with experience in gathering and interpreting user data and feedback to drive product decisions.
  • Ability to prioritize effectively in a fast-paced environment, balancing customer needs with business goals.
  • Knowledge of agile methodologies and experience leading agile teams through product development cycles.
  • Required to work on-site 5x a week in our Miami office (Coral Gables).Preferred Qualifications
    • MBA or equivalent experience leading Product and Engineering, with heightened collaboration with Revenue Leadership and Executive Leadership Teams.
    • Experience in a SaaS environment, particularly in roles focused on enhancing customer experience and streamlining onboarding, billing automation (such as Zuora, Chargebee, Stripe), and internal tools.
    • Familiarity with tools and methodologies for conducting user research and usability testing, such as Maze, Pendo, and UserTesting.
    • Strong track record of driving customer-centric innovations that directly impact business growth and customer satisfaction.
    • Experience with design systems and ensuring consistency across multiple touchpoints within a product.
    • Proven success in automating manual processes and operationalizing workflows in a product management context.Benefits & Perks--- Competitive salary--- 100% individual and dependent medical + dental + vision coverage--- 401(k) with a 4% company match--- 20 days PTO--- 14 paid holidays per year--- 10 health and wellness days per year--- Kandji Wellness Week off July 1 - July 5, 2024--- Equity for full-time employees--- 12 weeks of paid leave for new parents--- Paid Family and Medical Leave--- Modern Health - Mental Health Benefits - Individual and Dependents--- Monthly utilities stipend--- Free onsite fitness center--- Free parking--- Lunch 5 days/week--- Exciting opportunities for career growth--- An outstanding, inclusive cultureWe are excited to be serving a significant need for a fast-growing market, and are proud of the high-performing team we have brought together so far. If you're someone who wants to engage in new, exciting projects that will challenge your skills in the best way possible, we would love to connect with you.At Kandji we believe in fostering an inclusive environment in which employees feel encouraged to share their unique perspectives, leverage their strengths, and act authentically. We know that diverse teams are strong teams, and welcome those from all backgrounds and varying experiences.Kandji is proud to be an equal opportunity employer committed to diversity and inclusion in the workplace. Qualified applicants will be considered for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, physical or mental disability, protected veteran or military status or any other status protected by applicable law.
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