Cassina Milan Store Manager

Company: POLTRONA FRAU S.P.A.
Location: Fort Lauderdale
Posted on: November 8, 2024

Job Description:

The Store Manager is accountable for achieving the store sales, profit, and service goals while providing a business environment that supports an outstanding experience for clients and associates, in line with Cassina's Retail Excellence vision. He/She ensures the continuous and efficient operation of the store while providing leadership and guidance to all store associates.Responsibilities

• Strive to achieve sales targets by fostering positive tension within yourself and the team;
• Act as the primary point of contact for clients, nurturing strong relationships and addressing their needs promptly and effectively;
• Develop new business relationships and identify business opportunities;
• Provide excellent client service;
• Ensure the product display and visual merchandising are to the highest and prescribed standards;
• Guarantee that the store provides the best in class luxury experience and an outstanding level of hospitality;
• Support and attend all relevant business events and activities;
• Optimize store performance;
• Collaborate with the Corporate Marketing Department to identify and implement initiatives to increase store traffic;
• Identify and suggest actions to further expand the company database through client data registration and profiling;
• Ensure real-time reporting to Headquarters by guaranteeing the use of the company information system and other reporting/CRM tools, providing all relevant information regarding sales quotes, leads, client visits;
• Provide regular Sales forecasts;
• Use the company's KPI monitoring tools to do regular Business Reviews with the Store Team, providing continuous feedback to the team aimed to improve Conversion Rates and overall Sales Performance;
• Inspire and motivate staff to exceed sales and service goals in a positive environment;
• Plan store staff coverage schedule;
• Assist in the training of new sales staff to ensure a high standard of client service and product knowledge;
• Assure all administration, reporting, and financial management are of the highest order.Experience and Education:
  • Bachelor's degree (Design or Architecture preferred);
  • Min 10 years of experience in high-end furniture sales;
  • Min 5 years of experience in the role;
  • Excellent computer skills (Microsoft Outlook, Word, Excel);
  • Proven Sales history.Technical and Soft skills:
    • Excellent customer relations skills;
    • Good knowledge in Sales Forecasting and Sales Pipeline Management;
    • Good knowledge in Cost Management and understanding of P&L;
    • Oriented and proactive approach to achieving goals;
    • Organizational & problem-solving skills;
    • Ability to motivate, manage, and engage staff members;
    • Ability to manage time and prioritize work;
    • Charismatic, influential, able to impress and attract clients;
    • Excellent interpersonal and communication skills - verbal and written.Work location: Milan Design District
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Keywords: POLTRONA FRAU S.P.A., North Miami , Cassina Milan Store Manager, Hospitality & Tourism , Fort Lauderdale, Florida